Terms of service

1. SCOPE OF APPLICATION 

 The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers. 

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.

2. CONTRACTUAL PARTNER, CONCLUSION OF CONTRACT, CORRECTION OPTIONS 

 The purchase contract is concluded with Heless GmbH. 

 The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. By clicking on the order button, you submit a binding offer for the goods contained in the shopping basket. Confirmation of receipt of your order will be sent by e-mail immediately after the order has been sent. 

 We will accept your offer within two working days by 

 * we issue a declaration of acceptance in a separate e-mail or 
 * having the goods delivered or 
 * if applicable, the payment transaction is carried out by our service provider or the selected payment service provider. The time of execution of the payment transaction depends on the selected payment method (see under ‘Payment’). The relevant alternative for you depends on which of the events listed occurs first.

3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE 

 The language(s) available for the conclusion of the contract: German, English 

 We save the text of the contract and send you the order data and our GTC in text form. You can view the text of the contract in our customer login. 

 4. TERMS OF DELIVERY 

 Shipping costs may be incurred in addition to the stated product prices. You can find out more about any shipping costs in the offers. 

 You have the option of collecting your order from Heless GmbH, Zähringer Straße 45, Schwetzingen, Germany during the following business hours: Mon-Thu 8.00 am - 4.00 pm, Fri 8.00 am - 1.00 pm 

 We do not deliver to packing stations.

5. PAYMENT 

The following payment methods are available in our shop: 

PayPal Plus 

In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), we offer you the following payment options as PayPal services. Unless otherwise specified below, payment via PayPal Plus does not require registration with PayPal. Further information can be found in the respective payment option and in the order process. 

PayPal 

 In order to be able to pay the invoice amount via the PayPal payment option, you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order has been placed. 

Credit card via PayPal 

 Your card will be charged by PayPal after the goods have been dispatched.

Direct debit via PayPal 

Payment by direct debit via PayPal requires an address and credit check and is made directly to PayPal. By confirming the payment instruction, you issue PayPal with a direct debit mandate. You will be informed by PayPal about the date of the account debit (so-called prenotification). The account will be debited before the goods are dispatched. 

Purchase on account via PayPal 

The purchase on account via PayPal requires an address and credit check and is made directly to PayPal.

6. RETENTION OF TITLE 

The goods remain our property until full payment has been made. 

 7. TRANSPORT DAMAGE 

 If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company. 

 8. WARRANTY AND GUARANTEES 

 8.1 LIABILITY FOR DEFECTS 

The statutory liability for defects applies.

8.2 WARRANTIES AND CUSTOMER SERVICE 

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop. 

Customer service: You can reach our customer service for questions, complaints and claims Mon-Thu 8.00 am - 4.00 pm, Fri 8.00 am - 1.00 pm by calling 06202 93930 or by e-mail at service@heless.de

9. LIABILITY 

 We shall always be liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents 

* in the event of injury to life, limb or health,
* in the event of wilful or grossly negligent breach of duty
* in the case of guarantee promises, if agreed, or 
 * insofar as the scope of application of the Product Liability Act is opened up. 

 In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

10. DISPUTE RESOLUTION 

 The European Commission provides a platform for online dispute resolution (OS), which you can find here [https://ec.europa.eu/consumers/odr/]. We are prepared to participate in an out-of-court arbitration procedure before a consumer arbitration board. The federal universal arbitration board at the Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de [https://www.verbraucher-schlichter.de ] is responsible. 

 Terms and conditions created with the Trusted Shops [https://legal.trustedshops.com/] legal text editor in cooperation with FÖHLISCH Rechtsanwälte [https://foehlisch.com].